Assistant Branch Manager

Assistant Branch Manager

The Assistant Branch Manager supports the Branch Manager in ensuring efficient branch operations, promoting procedural and safety compliance, and maintaining high standards of customer service. While not a direct supervisor, the ABM leads by example, supports employees with operational needs, and acts as a key resource to maintain smooth daily operations.

Responsibilities

• Assist the Branch Manager in developing and maintaining procedures to drive operational efficiency and accuracy.
• Monitor daily branch operations to ensure orders are prepared and shipped accurately and on time.
• Support the implementation of corporate, regional, and branch initiatives, act as a positive advocate for change.
• Foster strong relationships with clients, customers, distributors, vendors, and internal stakeholders.
• Respond to and resolve customer complaints, inventory discrepancies, and safety incidents in a professional, solutions-oriented manner.
• Monitor inventory levels through regular cycle counts, inspections, and accurate documentation; address and report issues such as damaged or outdated stock.
• Support annual inventory counts by coordinating teams and ensuring processes are followed.
• Assist in creating and maintaining employee work schedules and shift coverage, adapting as operational needs change.
• Provide training, mentorship, and coaching to employees to support a positive and productive workplace culture.
• Collaborate across departments to promote efficient processes and a customer-centric approach.
• Serve as a point of contact for outside sales representatives, assisting in resolving operational requests and inquiries.
• Perform operational duties as needed, including dispatch, warehouse, sales support, and customer service.
• Actively promote a safety-first environment; report and escalate hazards and incidents as required.
• Participate in recruitment and onboarding activities to support branch staffing needs.
• Other duties as assigned.

Requirements

• Minimum 3 years of industry-related experience in building materials, distribution, logistics, or inventory management.
• Experience in a team-supportive or operational role; previous leadership support or coaching experience is considered an asset but not required.
• Forklift and/or heavy-duty equipment experience required; valid forklift license is an asset.
• Valid driver’s license and willingness to travel locally as needed.
• Post-secondary education in business, logistics, or supply chain management is an asset.
• Proficient in Microsoft Office (Excel, Word, Outlook) and experience with inventory management systems.
• Strong verbal and written communication skills.
• Ability to adapt, prioritize tasks, make decisions, and exercise sound judgment in a dynamic environment.
• Physical ability to meet job demands: lifting (up to 75 lbs), bending, standing, walking, and driving.
• Positive attitude with the ability to support and motivate team members through coaching and collaboration.
• Safety-conscious, proactive, and attentive to hazard prevention.

The Offer

• Competitive salary
• Flexible Benefit options
• Paid sick time
• Short- and long-term disability coverage
• Employee referral bonus program
• Paid training/tuition reimbursement
• Overtime available in peak periods
• Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at:
https://www.convoy-supply.com/careers/overview

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